Job Title: Guest Service Officer at VIP Lounge

Location: IGI Airport Delhi
Employment Type: Full-Time
Experience: Freshers & Experienced

Job Summary:

We are hiring well-groomed, customer-focused individuals to work in VIP airport lounges. The role involves offering premium service to high-profile passengers, maintaining lounge standards, and ensuring a luxurious and comfortable experience.

Key Responsibilities:

• Welcome and assist VIP passengers courteously upon arrival
• Serve food and beverages, ensuring high standards of hygiene and presentation
• Maintain cleanliness, order, and ambience in the lounge area
• Handle guest requests, queries, and complaints with professionalism
• Coordinate with catering, housekeeping, and other departments for smooth service
• Ensure lounge amenities are stocked and in working condition
• Maintain daily activity logs and guest feedback reports

Required Skills:

• Excellent communication and interpersonal skills
• Polite, presentable, and service-oriented attitude
• Basic knowledge of hospitality standards
• Ability to multitask and stay calm under pressure
• Willingness to work in rotational shifts, including weekends and holidays

Eligibility Criteria:

• Minimum qualification: 12th pass or a Graduate in any stream
• Age: 18–30 years
• Fluency in English and regional language preferred
• Freshers welcome; experience in hospitality or aviation is a plus

Salary & Benefits:

• Attractive salary with service incentives
• Uniforms and training provided
• Exposure to premium service standards and clientele
• Career growth in hospitality or airline customer service
• Additional benefits as per company policy